Personal support
From the moment you register, a named person at Senerum is responsible for making sure you understand your account: activation, deposits, settings, statements and withdrawals. This page explains exactly what your personal manager does, when they are available and how to reach them.
Registration open, places are limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
1. What personal support is
Personal support means one-to-one accompaniment for the life of your account. Your manager is not a call-centre agent reading from a script: they know your settings, your risk appetite and your history, and their job is to keep you informed enough to make your own decisions well. Every new user is assigned a manager at registration, and the relationship continues for as long as you use the platform.
The service exists because automation without explanation is a poor product. The engine does the analysis; your manager makes sure you always understand what it is doing and why.
2. Advantages
Individual service
One named person who knows your account, not a different voice every time you make contact.
Help with activation
Verification, documents, first deposit and first settings, handled together on a call rather than by trial and error.
Fast answers
Questions are answered by someone who can see your account, usually within one working hour in support hours.
Personalised information
Explanations anchored to your actual positions and statements, not generic market commentary.
Support that continues
The manager stays with you after setup: quarterly reviews, withdrawal help, and changes when your situation changes.
3. What your manager can help with
Account activation. Identity verification, documents, and the first sign-in: your manager walks you through each step and tells you exactly what is needed before you upload anything.
First steps on the platform. A guided tour of the dashboard, alerts and statements, until you can find everything yourself. If you want a second walkthrough a week later, you get one.
Using the platform and its features. Choosing ready-made strategies or setting your own parameters, understanding exposure and risk settings, and tuning notifications so the platform tells you what you actually care about.
Deposits and withdrawals. Which method suits your situation, what the timings honestly are, how limits work, and how to trace a request if a payment is slower than expected.
Keeping your details current. Address, phone and email changes, and the verification they require, so security alerts and confirmations always reach you.
Questions about any feature. If your manager does not know an answer immediately, they find it and come back to you with it, rather than guessing.
4. Who it suits
For beginners, the manager is the difference between a platform and a platform you can actually use: someone to explain every term, check every setting and answer the questions that feel too basic to ask. (They are not; everyone starts somewhere.)
For experienced users, the manager is coordination rather than education: someone who knows your account and can act quickly on instructions, line up a review of settings before a volatile period, or chase a withdrawal with the payment team while you get on with your day.
And for anyone who has dealt with the average financial-services call centre, the difference is simply this: you will not have to explain your situation from scratch each time.
5. How the service works
Register
Fill in the free form; your details reach the client team immediately.
Meet your manager
The introductory call comes within 24 hours: who they are, how the platform works, what happens next.
Activate together
Verification, funding and settings are completed on calls, at your pace, with nothing pressed.
Ongoing support
Alerts answered, quarterly reviews, withdrawal help, and a named person for as long as you trade.
6. Support channels
| Channel | Best for | Response time |
|---|---|---|
| Personal manager (phone) | Your account, settings, reviews | Scheduled calls; callbacks within the working day |
| Email: [email protected] | Records, documents, formal matters | Usually within one working hour |
| Callback request | You prefer a call to typing | Same working day when placed in support hours |
| Help centre on the platform | Self-service answers, guides | Immediate |
7. Opening hours
The support team works Monday to Friday, 08:00–18:00 (GMT/BST, excluding public holidays). Requests arriving outside those hours are queued in order and answered from 08:00 the next working day; anything marked urgent about a payment in flight is triaged first. Security reports are prioritised above all other queues, including outside normal hours where possible.
8. Payments, withdrawals and support
Your manager is the practical route for anything money-related: setting up your first Faster Payments transfer, confirming limits before a large withdrawal, explaining a card refund that is mid-flight, or walking through the fees on your statement line by line. The underlying rules, methods and timings are documented on the deposit and withdrawal methods and withdrawal policy pages; your manager applies them to your specific case.
9. FAQ
Register. Every new user is assigned one automatically, and they call you within 24 hours of your registration.
Yes, beginners are exactly who the service is designed for. Your manager explains everything from first principles and never treats a question as too basic.
Ask your manager anyway. If a specialist answer is needed, they arrange it and come back to you, so you always have one point of contact.
Yes: method choice, limits, timings and tracing a payment in progress. Withdrawal rules themselves are set out in the withdrawal policy.
By email at [email protected] any time, with replies usually within one working hour during Monday to Friday, 08:00–18:00 (GMT/BST, excluding public holidays).
Talk to a person who knows your account
Register free and your personal manager calls within 24 hours.
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