Frequently asked questions

Fill in the registration form with your name, email and phone number, and confirm the verification email. Registration is free and takes under two minutes.

An email address, a UK phone number, and a photographic identity document for verification. No trading experience, software download or payment details are required at registration.

No. The platform is designed for complete beginners: algorithms do the market analysis and a personal manager helps you choose and understand every setting.

Yes. The platform works in the browser on phones, tablets and desktops, and deposits by Apple Pay or Google Pay take seconds on a mobile.

Registration is free and there is no monthly fee. Trading commissions are up to 0.58% per transaction, shown before you confirm. Deposits and withdrawals by every listed method are free.

Your monthly statement lists every transaction with its fee on its own line, and the fee is displayed before each trade is confirmed.

No. No feature of Senerum guarantees profit or the return of your capital. Trading carries risk, including loss of the amount invested, and results vary with market conditions.

Yes. Once your settings are in place, the algorithms monitor the markets continuously and execute according to the rules you chose, including while you sleep.

You can, together with your manager: sterling pairs, gold and the major digital assets are the usual starting set, and notifications can be tuned to the events you care about.

Yes. Every function, alerts, market monitoring, automation, can be enabled or disabled, and you can run analysis without automated execution.

A monthly statement in plain English covering what the platform did, the results, and every fee applied, plus immediate alerts for important account events.

Yes. All trading involves the risk of losing part or all of the amount invested, including with automated strategies. Read the risk disclosure before depositing.

The platform can pause trading when conditions become disorderly, limiting exposure. That reduces some risks; it does not prevent losses from adverse moves.

No. Risk can be managed, sized and paused, but never removed. Any service claiming otherwise should be treated with suspicion.

Two-step verification, encryption in transit and at rest, login alerts for new devices, a session manager for revoking access, and a full audit history of account events.

Trading services are delivered with licensed third parties; the entity behind a specific service is confirmed during onboarding. Payment card details are handled by the payment providers, never stored by us.

Contact support from your registered email. After identity verification, access is restored and, for your protection, withdrawals remain held until the account is fully secured.

Card, PayPal, Apple Pay and Google Pay deposits are instant. Faster Payments transfers normally arrive within seconds and always within 24 hours.

Faster Payments within 24 hours, PayPal up to 24 hours, and cards 1 to 5 business days depending on your issuer. Requests are reviewed during UK business hours.

Verification protects your account from impersonation and fraud and is required by UK anti-money-laundering rules. It is completed once, before your first withdrawal.

Monday to Friday, 08:00–18:00 GMT/BST, by email at [email protected], with a first reply usually within one working hour.

Ask your personal manager first; they know your settings. If something looks wrong rather than unfamiliar, email support with the date and time and we will investigate.

Email support with "Complaint" in the subject line. The full procedure, timelines and escalation route are on the complaints page.