Contact us
Our team aims to give every user quick, friendly and well-informed support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer your questions, walk you through the platform's features and help resolve any problem. Fill in the contact form and tell us what you need: a member of the support team will review your request and reply as soon as possible, usually within one working hour.
Registration open, places are limited
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our London office
Canary Wharf financial district, London, United Kingdom
Address
Canary Wharf financial district, London, United Kingdom
Support line hours
Monday to Friday, 08:00–18:00 (GMT/BST)
Average answer time: usually under one working hour.
The team behind your request
Client Support and Compliance Team handles enquiries about:
Registration and activation
Creating an account, identity verification, your first sign-in and the initial platform setup.
Deposits and withdrawals
Payment methods available in pounds, crediting times, request status and limits per transaction.
Strategy settings
Risk parameters, choosing ready-made strategies, result reports and later adjustments.
Account security
Two-step verification, connected devices, login alerts and recovering access.
Documents and policies
Questions about the terms, privacy, fees, risk disclosure and the withdrawal policy.
Complaints
Submitting a formal complaint, tracking your case and the internal escalation route.
For anything urgent about a payment in flight, email us with your registered name and the transaction date so we can trace it quickly.